- Shipping Policy
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- Non Incense Classics
- We are happy to offer Flat Rate Shipping for only $7.95, anywhere within the continental United States. In order to take advantage of this convenience, just choose "Ground" as your method of shipping while completing your order form. Flat rate orders are shipped via United States Postal Service or UPS at Sensia's discretion. Orders over $75.00 ship FREE (US continental, ground shipping only).
- Non-continental orders will be shipped US Priority Mail. Choose "UPS Ground" as your ship method, and we will will contact you via email with the shipping cost based on the size and weight of your order. When you approve the shipping cost, we will process and ship your order. This applies to the non-contiguous states and US Territories only.
- UPS does not deliver to PO Box addresses. Please provide an alternate "street" address if you have only provided a PO Box address on the order form.
- In the event that your packaged is returned due to incorrect address or the customer's failure to pick up package, we reserve to right to assess additional shipping costs for delivery.
- APO addresses and non-continental US orders: We are pleased to offer delivery to APO addresses and US Territories via Priority Mail. Your shipping method will be automatically changed from UPS Ground when we process your order.
- Shipping Methods and Expected Delivery: All shipping rates are determined according the class and weight of your order. All weights are rounded up to the next pound. The estimated cost is totaled using the weight of the order, regular or oversized box, and how many zones it must travel from our store in Cape May, NJ. *The US has 8 continental zones, which may take 7-10 days to deliver to the West Coast via ground. Please note: Delivery companies do not offer regular services on Saturdays, Sundays or Federal holidays. We offer a variety of shipping methods which you can choose from in the final phases of placing your order online.
- We are happy to ship worldwide using United States Priority Mail International. Costs will vary due to the weight of the order & the destination.
- While we can guarantee a ship date, we cannot certify an arrival date. Sensia cannot be held liable for delays, additional customs fees or taxation of any kind at your country's border. We are happy to provide a tracking number for the package, but it is the customer's sole responsibility for inquire with the postal authorities regarding any loss, non-delivery or delay of an order. Sensia cannot gaurantee any mail delivery outside the United States.
- Any nation, at any time, may hold a parcel for inspection for any reason they deem warranted. This usually involves a parcel search or parcel quarantine. In the event that customs officials quarantine, dispose or otherwise discard your order, Sensia will not issue a refund or replacement.
- Unless the result of a shipping error, Sensia does not accept international returns. In this instance, if we have made a mistake, we will credit you the shipping & remedy the issue immediately.
- If an item on your order is temporarily out of stock, will will backorder it and ship the rest of your merchandise. Backorders will be shipped at no additional cost via United States Postal Service or UPS.